Refund Policy

General Terms

If cancellation made within 24 hours there will be no refund of deposit.

If cancellation made within 14 days, deposits are not refundable but they are transferrable once only to a future date should that required time be available.

If cancellation made earlier than 14 days full refund will be given. $5 will be charged to cover the Efpos transaction.

Any exceptions to the above can be discussed with us at the time of cancellation.

School Holiday Bookings

DURING VICTORIA, ACT, NSW OR QUEENSLAND SCHOOL HOLIDAYS

If cancellation made within 14 days of the start of the booking the full amount for the booking will be requested.